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Resident Resources

Amazing amenities, refreshed & rethought.

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Frequently Asked Questions

Take a look below to see some of our most asked questions. Don't see the answer
you're looking for? Please reach out: our team is always ready to answer your questions.

Resident FAQ’s

What will you do to prepare my apartment before I move in?

Prior to moving in we will use our Theory of Left technique that consists of viewing your home from several different angles & perspectives while ensuring your home exceeds our criteria in regards to being Move in ready, for you. You will also have direct contact access to your leasing associate that will assist you with utility connection, loading zone reservations and just overall ensuring that you have a great move in experience.


Do you have on-site maintenance?

Tens On West offers our very own, in-house Service Team to maintain the community. We also offer 24/7 maintenance for maintenance emergencies that will need to be addressed rapidly.


What happens if i am locked out?

For apartment home lock outs, we recommend to reach out to a local locksmith that offers 24/7 services.


What amenities does the property offer?

Tens On West offers the best amenities in the Market! We offer a Screening & Club room, 24/7 Fitness Center, Retail Space access, Sparkling Pool, Lounging Courtyard with grills, Dining and Office spaces, 24 hour resident lobby, 3 Rooftop Sky Decks with City Views, Cyber Lounge with High-Speed Wi-Fi and iMacs, Car Charging Stations, Dog Run and Washing Station and much more!


Is your community pet-friendly?

Yes, we are pet friendly. In fact, we also believe that our furry family member should enjoy a lavish lifestyle as well. We offer a Pet Run and Washing Station.


Do you offer furnished apartments?

We do not offer furnished apartments.


What are my options for paying my rent?

For your convenience, we offer paperless electronic payments on our online resident portal.


Which provider can I use for internet and cable?

Tens On West offers AT&T, Xfinity or Google Fiber.


How do I set up my utilities?

As your management team, we will connect your water and sewer for you. Your electricity can be connected with Georgia power by following this link. There are no gas utilities in the apartment home.


Is there public transportation within close proximity of the buildings?

Yes, Tens On West resides near several public transportation stops in Midtown Atlanta.


How do I get to your community?

Tens on West is located on 10th St Nw & West Peachtree. If you are driving on i85 you can take the 10th street exit to direct you to the community. Directions from your location to Tens on West can be found here.


Do i have to be present for a service technician to perform work?

As a resident of Tens on West, we want you to enjoy your living experience. When submitting a service request, our team will use their fob programmed to your door to access your apartment. This allows you to continue to do the things you enjoy in life and worry less about service requests.


An item in my unit needs repair. how do i get help?

Tens On West firmly believes in offering convenient services for our residents. Any service requests can be complete by the tip of your fingers by logging into our personalized resident app. Any service requests submitted online will go directly to our service team for completion.


Is parking available?

Tens On West offers covered parking inside of our gated parking garage. Our residents have the option to select unreserved or reserved parking at varying costs.


During which time periods are the pools and decks available for use?

Our pools and Decks are available from 7 AM - 10 PM Daily.


What appliances are standard?

Our standardized appliance package offers all Whirlpool appliances, including Full sized washer and dryer, smart thermostats, Glass top ovens, overhead microwaves, ventilation fans, Side by Side Refrigerator, with all appliances being stainless steel.


How long does it take for an application to be approved?

When reviewing your application, we request 3 business days to thoroughly review all residency applications.


Am I required to purchase renter's insurance?

For your protection, we require all residents to have renters’ insurance coverage.


If my situation changes, can I get out of my lease?

At Tens On West, we understand that life has its obstacles at times. For that reason, we do offer an option to terminate early. This addendum will be added to your lease contract at signing and will display any termination costs.


Which utilities are included in my rent?

Your rent will only cover the apartment home in which you occupy. All utilities will be billed in addition to your rent based on your usage. (Water and Sewer)


Which school district are you in?

Atlanta Public Schools