Tens on West Frequently Asked Questions

Before move-in, Tens on West uses a detailed inspection process that views the home from several angles to ensure it exceeds move-in-ready standards. Residents also get direct contact with a leasing associate who assists with utility connections, loading zone reservations, and a smooth overall move-in experience.

Residents can submit a maintenance request at Tens on West by logging into the resident app and selecting the submit service request option. Requests submitted online go directly to the service team for completion.

During office hours, the Tens on West team can assist with lockouts after verifying identity with a valid ID. After hours, residents need to contact the emergency maintenance line, and fees apply for all after-hours lockout calls.

Tens on West provides 24/7 emergency maintenance for issues that pose an immediate risk to health, safety, or the property, including fire, flooding or major water leaks, no heat or air conditioning in extreme weather, gas leaks, and electrical hazards. Routine maintenance is handled during regular business hours, while emergency maintenance remains available on weekends and holidays.

Most routine maintenance requests at Tens on West are completed within 48 hours. Additional time may be needed if parts must be ordered to complete the repair properly.

Tens on West offers a movie room, club room, 24/7 fitness center, and access to on-site retail. Residents also enjoy a sparkling pool, a courtyard with grilling and dining areas, dedicated office spaces, a 24-hour resident lobby, three rooftop sky decks with city views, a cyber lounge with high-speed WiFi, EV charging stations, and a dog run and washing station. You can see the full amenity lineup for more details.

The pools and decks at Tens on West are open daily from 9:00 AM to 10:00 PM, though hours may shift seasonally. The pool is heated and available for residents to enjoy year-round.

Many of the community amenities at Tens on West are included in monthly rent, giving residents access to shared spaces and lifestyle features at no additional cost. Certain premium amenities or reservable spaces may require a fee, depending on availability and usage.

The fitness center at Tens on West is available to residents 24 hours a day. All other community amenities close at 10:00 PM.

Guests are welcome to enjoy select community amenities at Tens on West when accompanied by a resident. Access guidelines may vary by amenity, so check with the leasing office for specific policies.

Tens on West provides a conference room and work areas open to all residents. Many residents also use the rooftop lounges as alternative workspaces.

Tens on West regularly hosts a variety of resident events throughout the year, bringing neighbors together and creating a connected community.

Tens on West features great outdoor spaces, including three rooftop lounges, a courtyard, and a pool for residents to enjoy.

Apartment homes at Tens on West include open-concept layouts, updated kitchens with stainless steel appliances, quartz or granite countertops, an in-unit washer and dryer, spacious closets, a wet bar, a built-in desk, and private balconies or patios, depending on the floor plan. Browse photos of these finishes to see the details up close.

Kitchens at Tens on West include a standardized Whirlpool stainless steel appliance package, featuring a full-size washer and dryer, smart thermostats, glass-top ovens, overhead microwaves, ventilation fans, and a side-by-side refrigerator.

Apartment homes at Tens on West are offered unfurnished, giving residents the freedom to personalize their space. Tens on West partners with local furniture rental companies and can connect residents with a representative.

Every apartment at Tens on West includes both air conditioning and heating, along with a Nest thermostat for convenient temperature control.

Many apartment homes at Tens on West feature spacious closets, including oversized options in select floor plans. Additional storage solutions may also be available depending on the layout, and on-site storage rooms are available to rent.

Select apartment homes at Tens on West include private balconies or patios, providing a comfortable outdoor space to relax. Availability varies by floor plan.

Tens on West offers a variety of floor plans, including studio, one-bedroom, and two-bedroom homes, each designed to maximize space and functionality. Compare all available floor plans to find the one that fits your lifestyle.

Built in 2017, Tens on West offers contemporary apartment homes with modern finishes and thoughtfully designed interiors that still feel new.

Every apartment home at Tens on West offers high-speed internet access and cable-ready wiring through approved local service providers, including AT&T, Comcast Xfinity, and Google Fiber.

All fees and services are clearly outlined in our Community Fee Guide, including mandatory fees, utilities, optional add-ons, along with fee attributes such as whether the charges are by unit or by tenant, how frequently they are billed, and whether they are paid to third-party providers. You can find it on our floor plan page, or our team would be happy to provide a copy during your visit to the leasing office!

Residents can apply for an apartment at Tens on West directly through the website using the secure online application.

We do not have a specific minimum credit score requirement. Each application is evaluated against consistent criteria, taking into account credit history, income, and rental history.

Yes, we may accept co-signers or guarantors to help applicants meet qualification requirements. Please contact the leasing office for specific guidelines.

Applicants are typically required to provide a valid government-issued ID, proof of income, and any additional documentation needed for screening. Requirements may vary depending on your application and property location, and our leasing team will guide you through exactly what is needed.

If your application is not approved, you will be notified with the reason in accordance with screening guidelines. In some cases, you may have the option to provide additional information or reapply. Our leasing team is available to help you understand next steps.

Rent at Tens on West can be paid online through the resident portal, by ACH, debit, or credit card. Paperless electronic payments are available for added convenience, and a processing fee may apply when paying by credit card, displayed in the resident portal at the time of payment.

All fees and services are clearly outlined in our Community Fee Guide, including mandatory fees, utilities, optional add-ons, along with fee attributes such as whether the charges are by unit or by tenant, how frequently they are billed, and whether they are paid to third-party providers. You can find it on our floor plan page, or our team would be happy to provide a copy during your visit to the leasing office!

For a full breakdown of what's included and any additional charges, please refer to our Community Fee Guide on the floor plan page, or our team would be happy to provide a copy during your visit.

Rent is typically due on the first day of each month.

Yes, late fees may be charged if rent is not received by the due date.

Yes, a security deposit is required at the time of move-in. The amount varies based on several factors, such as unit price, lease term, or property location. For specific deposit details, please refer to our Community Fee Guide on the floor plan page, or our team would be happy to provide more information during your visit.

Prior to move-in, residents are responsible for setting up any utilities that are not included in the rent. Our team will provide you with a list of utility providers and setup instructions as part of your move-in paperwork. If you have any questions, our leasing office is always happy to help.

Tens on West offers high-speed internet through AT&T, Comcast Xfinity, Google Fiber, and Verizon. Speeds and service plans may vary by provider, but reliable connectivity is available throughout the community.

Utility responsibilities can vary depending on the apartment home and community. For full details on what's included in rent and what's billed to the resident, check out our Community Fee Guide on the floor plan page, or stop by the leasing office and we'll be happy to walk you through it!

Utilities at Tens on West are billed through a third-party provider, Conservice.

Tens on West offers reserved parking options as well as multiple EV charging stations conveniently located within the parking garage. Availability, locations, and associated fees may vary, so contact the leasing office for current options.

Tens on West is ideally located between the Midtown MARTA Station and the Arts Center Station, providing easy access to public transportation.

Guest parking is available for visitors at Tens on West in the parking deck. Check with the leasing office for current policies.

General parking at Tens on West is available for $50 per month. Premium options, such as reserved, covered, or garage spaces, may be available for an additional monthly fee depending on location and availability.

Resident parking at Tens on West is located within a parking garage, and all parking is covered.

Tens on West is located less than one mile from I-75 and I-85, providing easy access to major highways.

Tens on West is close to shopping, dining, entertainment, and outdoor spaces, making it easy for residents to enjoy the surrounding neighborhood without needing to drive.

Not at all! Tours are completely complimentary. We'd love the opportunity to show you around our community and help you find the perfect apartment home. Please bring a valid government-issued photo ID for each person touring. You can schedule a tour online or contact our leasing office, and we'll be happy to assist you.

Tens on West welcomes both scheduled appointments and drop-in tours. While appointments are recommended to ensure availability and personalized attention, the team is happy to assist whenever you arrive.

The Tens on West leasing office is open Monday through Friday from 10:00 AM to 6:00 PM, Saturday from 10:00 AM to 5:00 PM, and Sunday from 1:00 PM to 5:00 PM, providing added flexibility for tours and visits on weekends.

Our leasing team is available to assist residents during office hours. You can stop by the leasing office, call, or email us anytime with questions or concerns.

Contact the Tens on West leasing office by phone, email, or through the contact form on the website to ask questions, get details, or schedule a tour.

Tens on West is located within the Atlanta Public School District.

Tens on West is located in the Midtown neighborhood of Atlanta.

The closest grocery stores to Tens on West are Publix and Whole Foods, both just minutes away. The surrounding area also offers a wide selection of restaurants and coffee shops for everyday convenience.

Tens on West is located in Midtown Atlanta, just 10 minutes from Downtown Atlanta, putting residents close to the city's core while enjoying a distinct neighborhood feel.

Residents of Tens on West have access to a variety of nearby dining options, from casual restaurants to more upscale experiences. The surrounding area also offers nightlife options, including bars, lounges, and entertainment venues.

Residents of Tens on West enjoy close proximity to several popular outdoor destinations, including Piedmont Park, Colony Square, and the Atlanta Beltline.

Tens on West offers convenient access to major roads, highways, and public transportation options, allowing residents to commute efficiently to nearby cities, business districts, and employment centers.

Tens on West is close to a variety of schools and universities, including GA Tech, SCAD, and GA State University. The neighborhood is desirable for its combination of convenience, accessibility, and lifestyle appeal, with nearby shopping, dining, outdoor spaces, and easy commuting all within a well-connected, established area.

From Hartsfield-Jackson International Airport, the easiest route to Tens on West is via I-75/I-85 North, which provides a direct drive into Midtown. From areas north of the city, such as Alpharetta, take GA-400 South, which connects to I-85 South toward Midtown.

The easiest way to reach Tens on West from the nearest highways is via I-75/I-85. Take the Midtown exits and follow signs toward West Peachtree Street or Spring Street, both of which provide direct access to the community.

Guest parking at Tens on West is located just outside the gate in the parking garage. The team can help with guidance on registering your vehicle upon arrival.

Tens on West is situated between two one-way streets, with parking garage access from either West Peachtree Street or Spring Street. Once parked in the Future Resident Parking area, follow the directional signs to the glass doors leading into the main lobby, and use the Butterfly call box at the main entrance to be granted access to the leasing office.

Tens on West typically allows up to two pets per apartment home.

Breed and weight restrictions may apply at Tens on West in accordance with community policies and local regulations. View the full pet policy or contact the leasing team for the most up-to-date guidelines.

Tens on West charges a one-time pet fee of $400 for one pet or $600 for two pets, along with monthly pet rent of $30 per pet.

Tens on West offers a dog run, a pet spa, and a pet wash station, along with designated pet relief areas, making it easier to care for your pet and enjoy outdoor time together.

Exotic pets are not permitted at Tens on West.

The area surrounding Tens on West includes a variety of pet services, such as veterinary clinics, grooming providers, and pet supply stores, making it convenient to access care for your pet close to home.